Effective Social Media Engagement for Nonprofits: What Matters?

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2015
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American English
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Abstract

We employ public management relationship theory to examine how nonprofits can effectively engage social media stakeholders in two-way communication. Though many nonprofit organizations have a social media presence, there is variance in how well organizations use social media to engage stakeholders. Simply having a social media presence is not enough to engage stakeholders. We examine Facebook posts of a stratified random sample of youth development organizations to determine what predicts stakeholder engagement. We find the type of Facebook post is a significant predictor of stakeholder engagement. Longer posts also significantly predict increased stakeholder engagement. At the organizational level, having many posts is a significant negative predictor of stakeholder engagement, indicating that users may feel bombarded and are less likely to engage. Increased organizational spending on advertising as a proportion of total budget is positively associated with stakeholder engagement.

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Carboni, J. L., & Maxwell, S. P. (2015). Effective Social Media Engagement for Nonprofits: What Matters?. Journal of Public and Nonprofit Affairs, 1(1), 18-28.
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Journal of Public and Nonprofit Affairs
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Article
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