Implementing Online Training and Assessment to Support Peer Reference in a Business Library

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MacyArticle-OnlineTrainingPeerReference-SubmittedManuscript.pdf (82.75 KB)
Date
2015
Authors
Macy, Katharine V.
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American English
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Business Reference in Academic Libraries Committee, Business Reference and Services Section (BRASS), Reference and User Services Association (RUSA)
Abstract

Article describes how an online training program was implemented and used to train student workers to enabling students to provide higher quality business reference interactions during the 2014/2015 academic year at Turchin Business Library at Tulane University.

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peer reference, business libraries, online training, access services, student workers, business reference
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Business libraries -- Reference services, Student library assistants, Employees -- Training of
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https://hdl.handle.net/1805/9195
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